Copy of Shipping & Returns
COVID-19 and Delivery Delays:
Due to increased precautions taken by our shipping partners, as well as other contributing factors like fewer domestic flights and increased volumes, some orders might get affected by unexpected delays. For more information, please click here to read Australia Post domestic delivery updates.
Refund and Returns
Your satisfaction is our first priority at Donna Sharam (Art Gallery & Shop) . If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your payment. All returns are subject to us receiving the item back within 30 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.
To return an item, please send it to:
621 Pearces Creek Road, ALSTONVALE, NSW 2477, Australia
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.